HWS Sales Support EMEA
Hilton is looking for Sales Support to support the administrative and reporting efforts and processes of multiple Hilton Worldwide Sales teams including IBT, MICE, ASO, BEAC, Leisure, Luxury and Sports. The role will also support with the management of some group opportunities received from a portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide properties and destinations.
The Sales Support role will sit within the centralized Sales Support team and will provide administration support for the relevant HWS Account Managers and Directors across Europe, Middle East & Africa, and provide administrative support to the Hilton Direct Account Executives.
The Sales Support role is administrative support predominantly for the relevant HWS Account Managers and Directors across Europe, Middle East & Africa, however, may also include other members of the HWS EMEA team.
What will I be doing?
The specialist will be responsible to provide administrative tasks that will include the extraction and maintenance of data/ reporting, creation of customer & internal presentations, inbox management, travel and expenses, maintenance of IBT account information in Salesforce, RFP processing, ad hoc event support and any other reasonable admin support request; as well as liaising with clients both internal and external (if required).
There will be an element of system inputting (Salesforce) support in the management of group opportunities from the managed portfolio of accounts as well as chasing hotels for proposals.
What are we looking for?
• Excellent communication skills: presentations, written and verbal.
• Ability to direct collaboration among the team and external resources.
• Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.
• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals.
• Strong organizational skills and ability to manage multiple projects and work effectively under time and resource constraints.
• Maintain a team focus by showing cooperation and support to colleagues in pursuit of department goals.
• Ability to read, analyze and interpret data.
• Open minder, flexible, creative and uses initiative to resolve issues.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledge.
• Maintain a high level of professionalism in dealings with customers and internal stakeholders whether face to face, on the phone or via other channels.
Qualifications
• University degree/ Diploma or experience in lieu thereof
• Significant work experience in administrative roles requiring a high level of organization.
• Advance knowledge of MS office (Excel, Word, Powerpoint)
• Intermediate knowledge of SalesForce
• Basic knowledge of Micro Strategy; or similar reporting/data source tools
• Experience working in multi-cultural or international settings.
• Fluency in English
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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