Human Resources Manager - Hilton Accra Cantonment Pre-opening
A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.
What will I be doing?
As a Human Resources Manager, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide and deliver first-class employee relations services to the hotel
- Assist Human Resources Director with Human Resources strategy
- Manage succession planning with senior managers during the bi-annual appraisal process
- Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
- Support managers to ensure success of their teams
- Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
- Support the hotel with departmental training requirements
- Ensure completion of management reports for head office and region
- Control costs when possible and assist in meeting hotel/departmental financial targets
- Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
- Ensure completion of training for hotel security, fire regulations and other health and safety legislation
- Work with local organisations and schools to promote the hospitality industry
- Assist and resolve team member and management queries
What are we looking for?
A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous HR managerial experience
- CIPD qualified
- Positive attitude
- Good communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of hospitality
- IT proficiency
Leaders involved in the pre-opening of a hotel need a mix of technical expertise, operational know-how, strategic thinking, and leadership skills to ensure the property launches successfully. Here are the key required skills:
1. Project Management
• Ability to manage timelines, budgets, and resources effectively.
• Overseeing pre-opening activities like construction, procurement, and vendor coordination.
• Ensuring compliance with deadlines and regulatory requirements.
2. Strategic Planning
• Developing and implementing a detailed pre-opening roadmap.
• Setting priorities, identifying critical tasks, and anticipating potential challenges.
• Creating operational workflows and systems before the opening.
3. Operational Expertise
• Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.
• Ensuring operational readiness and team training before opening day.
• Coordinating with various stakeholders to meet brand standards.
4. Team Leadership and Development
• Hiring, onboarding, and training staff for various departments.
• Inspiring and motivating the pre-opening team to stay focused and aligned with goals.
• Promoting collaboration and addressing staff concerns during high-pressure times.
5. Budgeting and Financial Management
• Managing pre-opening budgets for staffing, marketing, and procurement.
• Analyzing forecasts to ensure the hotel’s financial health post-opening.
• Negotiating vendor contracts and overseeing cost control.
6. Brand Knowledge and Standards Implementation
• Deep understanding of the hotel’s brand standards and values.
• Ensuring consistency in design, service, and operational practices.
• Implementing quality assurance processes aligned with the brand.
7. Crisis Management and Problem-Solving
• Quickly addressing unexpected challenges during construction, staffing, or equipment setup.
• Maintaining calm and finding solutions under tight deadlines.
• Managing risks and ensuring safety compliance.
8. Attention to Detail
• Overseeing the final stages of construction, design, and furnishing to ensure perfection.
• Ensuring operational processes and service standards are fully ready for the opening.
9. Communication and Stakeholder Management
• Keeping all stakeholders, including owners, investors, and the management company, updated on progress.
• Maintaining transparent communication with the team and external partners.
• Acting as the face of the project during pre-opening press and community events.
10. Adaptability and Resilience
• Flexibility to adapt plans when unforeseen challenges arise.
• Maintaining focus under high-pressure and fast-paced conditions.
• Balancing long-term goals with immediate pre-opening demands.
Successful leaders in hotel pre-openings must also possess a customer-centric mindset, ensuring the guest experience is the primary focus from day one.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!