Housekeeping Team Leader
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
About the Role
We are looking for a full-time Housekeeping Team Leader to become part of our Housekeeping team at Hilton Auckland. You will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel to deliver an excellent stay experience for all our guests. This is a physical role for someone who enjoys hardworking, has an eye for detail, a positive attitude and the ability to lead teams.
Do you have a passion for delivering excellent Guest and Team Member experiences along with a love for orderliness and cleanliness, we would love to hear from you!
What will I be doing?
This role involves:
- Allocate work duties to Team Members
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Report and follow up on any maintenance defects or other issues
- Inspect, routinely, service areas, storerooms and corridors
- Schedule and supervise deep cleaning and any other projects
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Manage, efficiently, stock control and the maintenance of equipment
- Provide excellent Guest service, including VIP and other special requirements
- Ensure the adherence to hotel brand standards at all times
What are we looking for?
- 1+ year experience as a Housekeeping Team Lead or Self Checker in a 5-star hotel environment
- Proficiency with computers, Excel, Word, ONQ
- Experience with allocations
- Knowledge of chemicals and ability to train team member on their product knowledge
- A friendly and outgoing personality with a proactive, "can do" approach
- Well organised and attention to detail
- Physically fit to perform the role
- Flexible availability with working in weekends and during holidays
Hilton Benefits
As a Hilton team member you can expect to receive:
- Team member and Friends & Family discount on global Hilton room rates
- Discounts of up to 25% on products and services in participating Hilton outlets
- Access to Hilton University training, offering more than 2500 learning programs
- Access to an Employee Assistance Program (EAP)
- Career development opportunities
- Complimentary staff meals whilst on duty
Laundered dry cleaning services
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!