Housekeeping Supervisor - Embassy Suites by Hilton Birmingham
Why Join Us:
At Embassy Suites by Hilton Birmingham, we believe an exceptional guest experience starts with a clean, comfortable, and welcoming environment. As Housekeeping Supervisor, you will lead the heart of our hotel’s cleanliness and presentation efforts — guiding and inspiring a dedicated team to uphold Hilton’s renowned standards. Working closely with the Housekeeping Manager, you will ensure every guest room and public area shines, fostering a service culture that supports operational excellence and guest satisfaction. Your leadership will be pivotal in maintaining the impeccable look and feel that defines the Embassy Suites experience.
Role Summary:
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring that guest rooms, public spaces, and back-of-house areas meet the highest standards of cleanliness and maintenance. In this hands-on leadership role, you will supervise and develop housekeeping staff and coordinate closely with Maintenance and Front Office teams, and manage inventory and scheduling to deliver flawless room readiness and guest satisfaction. You will uphold brand and safety standards while fostering a positive, efficient work environment that drives continuous improvement and operational consistency. You will work closely with the Housekeeping Manager to support strategic initiatives and departmental goals.
Key Responsibilities
Leadership & Team Development
Lead, supervise, train, and motivate housekeeping team members to deliver exceptional cleanliness and service in line with Hilton and Embassy Suites standards.
Support recruiting, onboarding, performance management, and ongoing coaching.
Foster a positive, professional, and collaborative work environment focused on teamwork, accountability, and growth.
Serve as a role model by participating in housekeeping tasks and stepping in during high occupancy or staffing shortages.
Housekeeping Operations
Oversee daily cleaning schedules and assignments, ensuring timely and thorough completion of guest rooms, public areas, and back-of-house spaces.
Conduct regular inspections of rooms and public spaces to verify compliance with cleanliness and brand standards.
Manage inventory of cleaning supplies, linens, and guest amenities; ensure proper distribution and timely replenishment.
Coordinate closely with the laundry team to ensure efficient linen processing and timely availability of clean linens.
Collaborate with Maintenance/Engineering on repairs and room readiness issues.
Guest Experience & Service Excellence
Respond promptly and professionally to guest requests, special cleaning needs, or service issues, ensuring effective resolution and follow-up.
Collaborate with Front Office to communicate room status and support smooth guest check-in/out processes.
Promote a service culture that anticipates and exceeds guest expectations through attention to detail and quality.
Operational Administration & Compliance
Maintain accurate records related to room inspections, lost and found, maintenance requests, and inventory.
Ensure compliance with health, safety, sanitation, and environmental regulations.
Assist in labor scheduling, productivity monitoring, and cost control initiatives.
Collaboration & Communication
Work closely with Front Office, Maintenance, Laundry, and other departments to ensure seamless operations and excellent guest experiences.
Report operational updates, staffing needs, and guest feedback to the Housekeeping Manager.
Participate in departmental and hotel-wide meetings, contributing to continuous improvement efforts.
Requirements & Qualifications
High school diploma or GED required.
Minimum 2 years of housekeeping experience in a hotel or hospitality setting, with supervisory experience preferred.
Strong leadership, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Commitment to delivering superior cleanliness and guest service.
Ability to work a flexible schedule including weekends, holidays, and varied shifts.
Physical ability to perform housekeeping duties as needed (lifting, bending, standing for extended periods).
Ability to work a flexible schedule including evenings, weekends, and holidays.
Preferred Skills
Experience in a Hilton-branded hotel or Embassy Suites environment.
Familiarity with Hilton PMS and related systems.
Experience supporting budgeting, scheduling, or financial processes.
Proven ability to drive guest satisfaction and team performance.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!