Housekeeping Attendant - Tru by Hilton Tam Ky City Centre
Position Purpose
The Housekeeping Attendant plays a vital role in maintaining the cleanliness, orderliness, and overall guest experience within the hotel. As a key part of the Housekeeping team, the Attendant ensures that guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards of quality and hygiene, ensuring guests have a comfortable and pleasant stay.
Duties & Key Responsibilities
Room Cleaning:
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Clean and service guest rooms according to hotel standards, including making beds, dusting, vacuuming, and cleaning bathrooms.
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Replenish room supplies such as toiletries, towels, and other amenities.
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Ensure that all equipment and furniture are maintained and in good condition.
Public Area Maintenance:
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Clean and maintain public areas of the hotel, including hallways, lobbies, and restrooms.
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Ensure that all public areas are presentable and always inviting.
Laundry Duties:
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Collect, sort, and deliver laundry and linens as needed.
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Ensure all linens and towels are clean, fresh, and properly stored.
Guest Service:
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Respond to guest requests and inquiries promptly and courteously.
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Assist guests with special needs or requests, ensuring their comfort and satisfaction.
Inventory Management:
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Monitor and report any shortages of cleaning supplies, toiletries, and other room amenities.
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Assist in maintaining an organized inventory of housekeeping supplies and equipment.
Safety and Security:
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Follow all safety and security procedures, including adequately handling chemicals and equipment.
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Report any maintenance issues or safety hazards to the appropriate personnel.
Team Collaboration:
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Work closely with other housekeeping staff and hotel departments to ensure a smooth operation.
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Participate in team meetings and contribute to a positive work environment.
Requirements
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High school diploma or equivalent preferred but not required.
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Strong attention to detail and ability to maintain high standards of cleanliness.
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Excellent communication skills, both verbal and written.
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Proficiency in English; additional languages are a plus.
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Ability to work independently as well as part of a team.
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Good organizational skills with the ability to manage time effectively.
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Physical stamina to perform cleaning duties, including bending, lifting, and standing for extended periods.
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Friendly, approachable, and service-oriented attitude.
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Professional appearance and demeanor.
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Ability to handle confidential and sensitive information.
Qualifications
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Previous experience in housekeeping or cleaning roles, preferably in a hotel setting.
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Basic understanding of cleaning techniques, chemicals, and equipment.