Hotel Performance Analytics
The Hotel Performance Analytics coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.
Optimize time and labor resources for managed hotels. Create innovative training solutions, budgeting tools, and time keeping methods. Promote the use of best in class Labor Management System (LMS), Time & Attendance (T&A) systems as well as the use of available technology including team member-facing mobile features.
The Manager, Hotel Performance Analytics will be based on property, serving as their [Edit here if supporting multiple property in a complex role] primary labor expert. This position, reporting to the Hotel General Manager, will spend the majority of time supporting hotel performance objectives in addition to auxiliary responsibilities (eg Revenue analysis, Menu controls and audits, Room & Occupancy Trends, etc) unique to the hotels business needs.
More specifically, you will:
Business Analysis & Budgeting
• Work closely with their hotel Executive Committee (GM, Director of Finance and HR) to analyze data to improve financial performance, team member engagement and guest satisfaction
• Plan, communicate, and execute financial strategies for property labor management
• Own, evaluate and advance the Hotel’s forecasting and budgeting processes. Review regularly, status of hotel performance metrics against hotel and regional targets.
• Develop and follow up on objectives for each department’s labor force
• Special projects will include taking ownership of specific focused areas including but not limited to LMS Quality Control, Vendor Management, Database Maintenance, and enterprise Reporting
• Establish partnerships with Workforce Performance regional team to ensure auditing and database maintenance targets are in line with corporate expectations and provide monthly updates on performance trends against current forecasts
Monitoring & Planning Activities:
• Establish and monitor Labor Management procedures and processes
• Conduct routine and ad-hoc analysis of labor metrics
• Devise, communicate and execute strategies and directions for Hotel’s labor management
Meetings & Communication Activities:
• Run weekly labor meeting analytics and monitor utilization
• Provide labor management system support to department heads and managers; coordinate facilitated trainings
• Establish and enforce policies and procedures to improve the overall operational effectiveness of the property
Auditing & Systems Activities:
• Maintain labor standards in alignment with budget and current business operations as well as the Hilton GLMS Standards Grid
• Monitor return on invested capital and time resources
Benchmark Activities:
• Analyze and compare Labor Management programs to corporate benchmarks as well as industry standards using HotStats and internal PropPlan data
• Coordinate benchmarking labor data with P&L data
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
· Strong administrative and organizational skills (team orientation, fast, focused and flexible)
· Ability to manage change, resolve conflicts and ensure collaboration within teams and/or units
· Highly skilled in use of software-based analytical tools
· High levels of curiosity and innovation intelligence
· Excellent presentation and public speaking skills, as well as excellent written communication skills
· Ability to analyze financial data to recommend strategic and tactical decisions.
· Strong problem-solving skills; ability to proactively identify and prevent potential problems.
· Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop,
prioritize and implement plans to meet organization’s core strategic goals
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
· Minimum Overall Years of Professional Experience: Three (3) or more years
· Minimum Years of Experience: Two (2) or more years’ experience in hospitality operations, finance, or related work that supports time and labor management
· Minimum Years of Experience: Two (2) or more years’ specialized experience creating complex financial and analytical data
· Expert in Microsoft Office
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
· Four (4) year Bachelor’s degree, MBA or other related advanced degree
· Four (4) years of hospitality industry experience
· Three (3) or more years’ experience working in various financial systems
· Two (2) or more years presenting key findings and key analysis to executive leadership
· Familiarity with Hilton financial systems including PROPPLAN, Smartview, and OnQ Operations Audit
· Labor Management System administrator experience (UniFocus, Kronos, or other)
· Time & Attendance administrator experience (ADP TimeSaver, Kronos, UniFocus T&A, or other)
· Experience using business analytic tools such as Tableau or Cognos
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!