Why you’ll love working for Hilton!
· Access to the world’s best Team Member Travel Program with highly discounted rates.
· Discounts of up to 25-50% on products and services in participating Hilton outlets.
· A competitive industry salary and bonus scheme.
· Extensive range of career development opportunities.
· We are certified as a Great Places To Work in New Zealand.
About the role
Perfectly positioned in central Auckland, this newly built DoubleTree by Hilton will boast 231 rooms, 7 versatile on-site meeting spaces, an all-day dining restaurant and of course our famous DoubleTree CARE service culture.
Reporting into the Cluster General Manager, North Island, as Hotel Manager, you will be responsible for Managing the day-to-day hotel operations whilst keeping up with all corporate and brand standards. You will also be responsible for maximising performance and profitability, as well as guest and team member satisfaction. You will communicate with Hotel owners and the Regional Corporate office as required, to develop and execute strategic management of the Hotel in line with Company goals.
Duties & Responsibilities
- Manage day to day operations of the Hotel in line with budgets set for the maximisation of profit.
- Manage and coordinate the implementation of all Global goals, projects, policies and events.
- Facilitate strategic planning for the hotel ensuring standards, productivity and service are continuously improving.
- Maintain good relations with hotel stakeholders, ensuring timely reporting, payment of dues and access to records when required in accordance with policy.
- Remain informed in relation to legislation which can affect the legal status of the operations and/or it’s team members.
- Take responsibility for workplace health and safety and ensure as reasonably practicable, that the health and safety of all team members any other persons at the Hotel are not put at risk.
- Ensure all Global Hilton Policies and Procedures are implemented, and hotel procedures are developed in line with these policies.
- Lead with our Hilton culture, encouraging team members to deliver exceptional guest experiences, and exceed customer expectations.
- Maintain knowledge of changing global Hospitality trends and actively participate in the Management of Food and Beverage outlets, in conjunction with the hotel leadership team.
Skills and Experience
- Previous Hotel Management experience with thorough knowledge of the New Zealand market.
- Demonstrated positive owner relations.
- A substantial successful track record in hotel operations.
- Ability to show strong commercial outcomes in a competitive environment.
- Experience launching a successful brand into market.
- Ability to deliver a quality product in line with brand standards.
Personal Attributes:
- Will have current New Zealand and the ability to commence the role with a short lead time.
- Excellent people leader with the demonstrated ability to motivate and engage Team Members
· Ability to influence and negotiate with senior stakeholders.
· Outstanding coaching and mentoring capability.
· Ability to secure a role as a hotelier in a competitive market.