Hostess (Lobby Lounge) | Waldorf Astoria Dubai Palm Jumeirah
A Hostess (Lobby Lounge) with Waldorf Astoria Hotels & Resorts is responsible for welcoming guests and managing the arrival experience within the hotel’s lobby lounge, ensuring refined service coordination and an exceptional first impression in a luxury setting.
What will I be doing
As a Hostess (Lobby Lounge), you are responsible for greeting guests and serving the needs of guests who experience the hotel’s lobby lounge. A Lobby Lounge Hostess is also responsible for organizing and maintaining order within the reservations and seating area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Follow the telephone and reservations standards as per standard operating procedures (SOP) and respond to bookings and all enquiries professionally
- Greet all guests according to luxury service standards and escort them to their allocated seating area, presenting menus as appropriate
- Introduce guests to the assigned service team member in accordance with SOP
- Manage seating arrangements to ensure smooth guest flow within the lobby lounge environment
- Ensure that the logbook is completed accurately after each service period, including guest preferences and service notes
- Maintain an immaculate and well-presented hostess desk at all times
- Answer all telephone calls to the correct standards and handle guest enquiries and reservations efficiently and courteously
- Ensure the reservation system is kept up to date with all guest details, preferences, and special requests
- Coordinate daily bookings in line with the seating plan and lounge operations
- Ensure menus, promotional materials, and briefing information are prepared prior to each service period
Demonstrate thorough knowledge of lounge menus, beverage offerings, and signature experiences to respond confidently to guest
enquiries
- Comply with hotel licensing regulations as well as health, safety, and fire procedures
- Ensure adequate supplies of operational materials and maintain neat organization of the hostess station
What are we looking for
A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous guest service experience in a luxury hotel or high-end restaurant environment
- A warm, gracious personality with a polished and professional appearance
- Strong interpersonal skills with the ability to anticipate guest needs and create a welcoming atmosphere
- Excellent communication skills and confidence in handling guest enquiries and reservations
- Strong organizational skills with attention to detail in managing reservations and seating flow
- Accountable, reliable, and able to remain composed in a fast-paced environment
- A genuine commitment to delivering exceptional guest experiences
- Ability to work efficiently under pressure while maintaining luxury service standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in an all day dining or high-volume luxury restaurant setting
- Familiarity with reservation management systems
- Previous international experience
- Passion for delivering exceptional levels of guest service
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
