Guest Services Manager

We are seeking a motivated and service-driven hospitality professional with strong leadership and operational experience in a fast-paced hotel environment.

To be successful in this role you will have:

• Minimum 2 years’ Front Office leadership experience, preferably in a large or high-volume hotel
• Proven leadership skills with the ability to coach, mentor and develop team members
• Strong guest service mindset with a passion for delivering exceptional hospitality
• Excellent communication skills in English, both written and verbal
• Ability to manage lobby operations, guest flow and luggage services during busy arrival and departure periods
• Experience resolving guest concerns and operational challenges in a professional and timely manner
• Strong organisation, attention to detail and problem-solving abilities
• Confidence using hotel systems and general IT programs (PMS experience such as OnQ is advantageous)
• Ability to work collaboratively across departments and maintain strong internal relationships
• Current NSW manual driver’s licence
• Physically able to assist with luggage handling and guest vehicle movements
• Commitment to workplace health and safety standards and team wellbeing
• A positive, professional attitude with a focus on continuous improvement and personal development

If you are passionate about hospitality and enjoy leading teams to deliver exceptional guest experiences, we would love to hear from you.