Guest Service Agent (Overnight) - Hilton Vancouver

What are we looking for?
- Minimum 1 year customer service, Hotel experience a plus!
- Flexibility to work graveyard shifts including weekends and holidays required

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Hourly rate is $18.50 + $2.00 differential for any overnight shift worked

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the World.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·         Medical Insurance Coverage – for you and your family

·         Vision, dental, life and disability insurance

·         Mental Health Resources

·         Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment

·         Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.  Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).   

·         Go Hilton travel discount program: 100 nights of discounted travel per calendar year

·         Matching 401(k)

·         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·         Career growth and development

·         Team Member Resource Groups

·         Recognition and rewards programs

·         Access to your pay when you need it through DailyPay

Position Specific Compensation

·        Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:

o   $1-$399 earns 10% commission

o   $400-$999 earns 12% commission

o   $1,000 or more earns 15% commission

·        Hilton Honors Incentive Program – receive $1.00 per Hilton Honors enrollment

·        Sell-Out Incentive Program – a sellout is constituted as the hotel occupying 222 of 226 guest rooms. Team Members are paid an equal percentage of the previous night’s NET ADR split between the number of Team Members working the date of the sellout.