Guest Service Agent (Japanese Speaking), Vacation Ownership at Hilton Hawaiian Village

EDUCATION

Any combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

EXPERIENCE

Fluent conversational Japanese and English language required. Prior hospitality experience preferred. Employee must successfully complete training on all aspects of Hilton Grand Vacations Club Front Desk operations and must have a working understanding of the Hilton Grand Vacations Club timeshare program, including room type differences and layouts.

LICENSES OR CERTIFICATES

Individuals are required to meet the minimum bonding standards.

GROOMING

All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).

OTHER

Japanese language skills required.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English and Japanese, both verbally and in writing.
• Ability to access and accurately input information using a complex computer system as well as processing and using reports. 
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to grasp, lift and/or carry a maximum of 50 lbs.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!