Guest Service Agent

What are we looking for? 

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Previous experience in a similar role in a hotel or customer service environment is an advantage.
                                                        

• Familiarity with international hotel systems (e.g., Opera, Fidelio, OnQ or similar PMS) is highly desirable.
   

• Excellent verbal and written communication skills in English; Bahasa Malaysia, and additional languages are a plus.
   

• Strong interpersonal skills with a guest-oriented mindset.
   

• Ability to remain calm and courteous under pressure.
   

• Competency in basic computer applications and reservation systems.
   

• Attention to detail, accuracy, and organizational skills.
   

• Ability to work flexible hours, including nights, weekends, and holidays.
   

• Hospitality Management School graduates are encouraged to apply

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!