Guest Service Agent
- 📅
- Aug 13, 2025 Post Date
- 📅
- HOT0BV23 Requisition #
Guest Service Agent – DoubleTree by Hilton Hobart
Be the first smile our guests see. At DoubleTree by Hilton Hobart, we believe the guest experience starts the moment they walk through our doors, and as a Guest Service Agent, you’re the person who sets that tone. Whether it’s a seamless check-in, solving a tricky travel question, or simply remembering a guest’s favourite room, you’ll help create stays worth coming back for.
Why You’ll Love This Role
Front-row seat to hospitality – You’re in the heart of guest interactions, making every arrival and departure special.
Grow with a global brand – Access Hilton’s world-class training and career pathways.
Perks that travel with you – Enjoy discounted stays at Hilton hotels worldwide.
What You’ll Be Doing
Welcome guests with warmth, professionalism, and genuine care.
Manage check-in and check-out processes efficiently and accurately.
Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.
Maximise occupancy through upselling and promoting hotel services.
Maintain accurate payment handling and compliance with hotel policies.
Collaborate with other departments to ensure every guest enjoys a seamless stay.
What We’re Looking For
You don’t have to tick every box, but you’ll thrive if you have:
A friendly, confident, and professional approach.
Strong communication and problem-solving skills.
The ability to stay calm and organised under pressure.
A passion for delivering exceptional guest service.
Experience in hospitality, tourism, or customer service (preferred, but not essential – we’ll train you).
Life at Hilton
We’re more than just a hotel – we’re a community. At DoubleTree by Hilton Hobart, you’ll be part of a supportive, inclusive team that takes pride in every detail. Plus, you’ll enjoy Hilton’s global benefits, travel perks, and the opportunity to build a career anywhere in the world.
Apply today and help us deliver the warm DoubleTree welcome that guests remember long after they check out.