Guest Relations Manager
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- Apr 12, 2026 Post Date
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- HOT0CH53 Requisition #
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
Access to the world’s best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
What will you be doing?
Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.
Assist the Front Desk Manager with the management and support of daily Front Office Operations
Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
Handle guest requests, inquiries and complaints promptly
Handle any management issues or emergencies that arise, record and resolve as necessary
Maximise sales revenues through up-selling and marketing programs within the department
Maintain knowledge of hotel products, services, policies and emergency procedures
Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
What are we looking for?
To be successful in this role, you should have a positive attitude and the following experience and skills:
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food and/or retail sector
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences
Computer literate
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organised and calm personality
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