What are we looking for? 

The candidates must possess the following knowledge, skills, and abilities in order to perform the essential functions of the job: 

•                     Communicate in spoken and written English to an advanced/native level

•                     Communicate in additional language to an advanced/native level – all languages will be considered; however, we are especially keen to hear from (Arabic, Polish, German, Spanish, Portuguese, French, Italian, Russian or Turkish) speakers.

•                     Communicate in a confident and respectful professional manner overall, with internal and external customers

•                     Manage multi-tasking efficiently, demonstrating excellent organizational skills and time management

•                     Effectively communicate by ways of multiple channels (phone, email, social media, Chat via dedicated guest engagement platform), gathering and documenting relevant information

•                     Follow protocol such as creating and updating Guest (CRM) profile management cases accurately and thoroughly

•                     Confidently send clear information to all relevant parties and follow through to a satisfactory resolution

•                     Be comfortable offering recommendations and advice to our internal partners when applicable

Qualifications 

Required Qualifications 

•                     High School Education

•                     Experience in Customer Service

•                     Experience with MS Office Suite

 Preferred Qualifications 

•                     College qualification

•                     Hospitality Experience

•                     Social Media Literacy

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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