Guest Experience Manager / Personal Concierge Manager - Waldorf Astoria Maldives Ithaafushi

What are we looking for?

A Personal Concierge Manager serving Waldorf Astoria Maldives is always working on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Education

• Degree and above, preferably in Hotel Management or related

Experience

• Experience as a Head Butler, Chief Concierge or guest experience role in a resort/hotel.
• Knowledgeable with multi-cultural service protocols and standards.
• Strong leadership skills and ability to operate and successfully arbitrate in a complex international and multicultural environment.
• Excellent guest relations and problem solving skills.
• Good planning and execution skills with ability to be persistent while focusing on detailed elements of tasks.
• Excellent time management, organizational, communication and motivational skills.
• Have impeccable follow-through.
• Organizes staffing effectively in situations of sudden increases in business volume and other contingencies.

Competences

• Candidate must have a good command of spoken and written English. Fluency in Russian or Arabic language is an advantage.
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized and able to work independently.
• Have impeccable follow-through and “Can Do” attitude and mindset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!