Guest Engagement Specialist - Greater China & Mongolia

What are we looking for?
A Guest Engagement Specialist - GCM serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of BA / BS
• MA preferred
• 3 years of experience in a consultative customer service oriented and / or sales role
• 1 year of successfully meeting specific metrics /goals in a performance-driven role, including high customer satisfaction scores, negotiating, overcoming objections, and / or upselling and cross-selling
• Able to think and act independently, use good judgement, and build rapport with customers
• Deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction
• Willing to learn and embrace Hilton values and HRCC tenets, which guide our unique style of service
• Take ownership, accountability, and initiative
• High-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English
• Possess strong sales and service skills and can influence customers
• Able to support a flexible working schedule
• Capable of setting up job-related computer equipment, run various computer programs, troubleshoot, and fix issues independently
• Accountable for downtime related to technology issues and for reporting outages in a timely manner

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Fluent in English
• Good communication and Microsoft Office skills
• Prior experience in the hospitality industry

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!