Guest Engagement Specialist (GES)

What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:

• Thrive in a virtual environment
• Think and act independently, use good judgment, and establish trust with customers through friendly engagement to deliver great customer experiences.
• Willingness to learn and accept Hilton values and Hilton Core Sales and Service Skills which guide our unique style of service.
• You take ownership, are accountable, and take initiative.
• Have excellent communication and active listening skills, including speaking, reading, and writing fluently in English.
• Capable of setting up job-related computer equipment, running various computer programs, troubleshooting, and fixing issues independently.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• One (1) year of successfully meeting specific metrics/goals in a performance-driven role, including high customer satisfaction scores, negotiating, overcoming objections, and/or upselling and cross-selling

It would be advantageous in this position for you to have the following capabilities and distinctions:

• High School Diploma/GED
• For work-at-home positions, have previously held a work-at-home job
• Experience with virtual training, which required you to complete self-paced modules
• Prior experience in the hospitality industry
• Three (3) years of steady job experience in a consultative customer service oriented and/or sales role

What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-REMOTE

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The hourly rate for this role is $15 and is determined based on applicable and specialized experience and location.LI-REMOTE