Group Reservations Coordinator - Waldorf Astoria Chicago
Waldorf Astoria is looking for a Group Reservations Coordinator to join the team in Chicago's Gold Coast!
Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram
- Classification: Full-Time
- Shift: Monday - Friday, occasional Saturdays
- Pay Rate: The pay rate for this role is $25-27 and is based on applicable and specialized experience and location.
What will I be doing?
As a Group Reservations Coordinator, you would be responsible for assisting group reservations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Answer calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
- Build Group SRPs. Audits OnQ PM, R&I and Passkey for reservations, inventory and rate accuracy. Looks for special requests, coding issues and billing accuracy.
- Reviews actualized rooms for potential billing errors.
- Reviews group pick up, assists in forecasting and ensuring proper availability.
- Provide and maintain professional, sincere, courteous, concise and knowledgeable service and communication to all guests and associates.
- Demonstrate expertise in all areas of reservations process, systems, and general operations of the hotel
- Coordinate group room reservations and related functions with in-house departments and group contacts
- Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests
- Coordinate tasks with other departments. Ensure they are completed on time and that they meet appropriate quality standards
- Consistency and attention to detail are critical for this role. Several departments throughout the property are reliant upon the information we provide and the ability to maintain the satisfaction of our group
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
The following reflects preferred qualifications for this position:
- Ability to receive or currently in receipt of a S-95 Certificate of Fitness.
- Prior Luxury Residential Experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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