Group Reservations Coordinator - Hotel del Coronado, A Curio Collection by Hilton
The iconic Hotel del Coronado is looking for a Group Reservations Coordinator to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram, Pinterest
What will I be doing?
As a Group Reservations Coordinator, you would be responsible for answering external/internal Hotel calls, returning e-mails/voicemails and assisting guests in booking reservations, all while providing superior property knowledge in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Processes group reservation information including rooming lists, suites, resumes and billing requirements
- Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office.
- Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
- Coordinates and implements department activities and projects.
- Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
- Reviews actualized rooms for potential billing errors.
- Reviews group pick up, assist in ensuring proper availability. Monitors and Charges, No Shows and Late Cancels daily.
- Reviews and audits third parties and consolidate
- Assists management by booking transient reservations
- Attend group related meeting
Classification: Full-Time
Pay Rate: The pay rate for this role is $22.27-26.20 and *Available benefits may vary depending upon the classification and union status of the position.
Shift: Monday - Friday, starting between 7-9am
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards program
*Available benefits may vary depending upon the classification and union status of the position.