Gerente de Governança

Responsible for ensuring the hotel’s cleaning quality standards are met in accordance with company guidelines. Ensures strict compliance with safety procedures and follows all operational policies with a focus on continuous improvement of satisfaction metrics. Guarantees excellence in all services provided by the department, delivering an exceptional experience to our guests.

Responsibility Breakdown:

• 30% – Quality and Safety: Ensures hotel cleanliness and safety standards are upheld, promoting operational excellence and guest satisfaction.
• 25% – Team Management: Communicates clearly and effectively, both verbally and in writing. Responsible for hiring, training, supporting, and guiding team members. Analyzes departmental results and oversees internal development activities.
• 25% – Operational Planning: Plans, organizes, and monitors all departmental activities, conducting inspections in public areas, outlets, event spaces, and guest rooms according to hotel quality standards.
• 10% – Financial Management: Manages departmental budget and periodic inventories. Analyzes data and compiles information to support the achievement of hotel goals.
• 5% – Maintenance and Appearance: Evaluates the condition of the building, furniture, and décor. Recommends corrective actions based on quality reports and works closely with the General Manager and Engineering Manager to schedule repairs in guest rooms and public areas.
• 5% – Strategic Participation: Attends executive and operational meetings and serves as Manager on Duty (M.O.D.).

 Qualifications – Internal

What We’re Looking For:

An Executive Housekeeper who embodies Hilton values, delivering excellence on behalf of our guests and in collaboration with the team. To succeed in this role, candidates must demonstrate:

• Experience in housekeeping/laundry within hospitality, leisure, or retail sectors in a managerial role
• Proven track record of leading large teams
• Bachelor’s degree or equivalent
• High level of commercial awareness and cost control
• Previous experience managing departments and profit & loss accounts
• Excellent leadership, communication, and interpersonal skills
• Commitment to high standards of customer service
• Ability to work under pressure
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Professional grooming and presentation
• Flexibility to handle various work situations
• Passion for delivering exceptional guest service

Preferred Qualifications:

• Familiarity with Property Management Systems (PMS)

 Specific Knowledge and Skills

Team members must possess and demonstrate the following knowledge and skills to perform essential job functions, with or without reasonable accommodation:

• Basic knowledge of sanitary hygiene and chemical product usage
• Basic math skills for financial calculations
• Ability to work with team members and vendors
• Ability to coordinate and collaborate with other departments
• Intermediate proficiency in computer systems and programs (Word, Excel, PowerPoint)