General Manager - Waldorf Astoria Hanoi
Welcome to Waldorf Astoria Hanoi
The Property
Nestled in the city’s beautiful and historic city centre, the Waldorf Astoria Hanoi offers 187 elegantly designed rooms and suites, complemented by four world-class dining concepts including Waldorf Astoria’s world-famous lounge and bar, Peacock Alley, a rooftop lounge and two other distinctive restaurants.
The property also features beautiful event spaces totaling over 1,000 square meters and lavish, holistic therapies at the award-winning Waldorf Astoria spa – all designed to deliver the legendary Waldorf Astoria promise of unforgettable moments!
The Role
As the General Manager of Waldorf Astoria Hanoi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong
What You Bring To Waldorf Astoria Hotels & Resorts
Extensive experience as a Luxury General Manager in key city locations in Asia Pacific
Proven experience in managing pre-opening hotels and launching a new product in market with impact
Successful track record of driving commercial returns with proven ability to outperform competitor set
Demonstrated ability to translate brand into elevated experiences for guests and team members
Comprehensive knowledge of financial management, with expertise in budgeting, forecasting and strategic planning
Outstanding communication, negotiation skills and stakeholder management expertise
Demonstrated capability in team development, achieving outstanding engagement and cultivating a culture of excellence
Welcome to Waldorf Astoria Hotels & Resorts
Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality.
Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure.
At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.
Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence.
Hilton Hotels & Resorts
Hilton is a global hospitality company with 19 world-class brands across more than 7,000 properties in over 100 countries and territories. Our portfolio includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Hotels & Resorts, Hilton Garden Inn, and more.
We are united by our vision — to fill the earth with the light and warmth of hospitality — and by our commitment to creating remarkable experiences for our guests, meaningful opportunities for our Team Members, and lasting value for our partners.
