General Manager - Hilton Waikoloa Village
About the Opportunity
As General Manager, you will lead Hilton Waikoloa Village, one of Hawaii Island’s most iconic oceanfront resorts, set across 62 acres of lush tropical gardens, waterfalls, and waterways. This vibrant destination combines luxury, adventure, and culture, offering guests unforgettable experiences from three pools—including the island’s largest waterslide—to a saltwater lagoon teeming with tropical fish, nine distinctive dining venues, a full-service spa, and immersive Hawaiian cultural experiences.
You will be responsible for shaping and sustaining an immersive island-style guest journey, guiding all facets of resort operations—from service excellence, team culture and brand stewardship to recreational programming, F&B innovation and memorable events. Your leadership will reinforce this resort’s place as a premium resort destination while nurturing an engaged, high-performing team.
We are seeking a visionary hospitality leader who thrives in a dynamic resort environment, effortlessly balancing operational rigor with warm, authentic hospitality. If you’re driven to craft unforgettable moments and elevate a world-class resort experience in one of Hawaii’s most celebrated properties, this is an exceptional opportunity to make your mark.
About this Property
Nestled along 62 lush oceanfront acres on Hawaii’s famed Kohala Coast, Hilton Waikoloa Village invites guests into a world of vibrant resort energy and island-style comfort. With tropical gardens, meandering waterways, air-conditioned canal boats and trams, this resort feels more like a self-contained village than a standard hotel.
Accommodation spans several distinct towers—each offering comfortable rooms and suites set against scenic views of the gardens, lagoon or Pacific beyond. The centerpiece? A four-acre ocean-fed saltwater lagoon shimmering with tropical fish and sea turtles, three expansive pools including a waterslide-equipped “Kona Pool,” and a lively collection of 14 restaurants and lounges catering to everything from relaxed island bites to fine dining.
Whether snorkeling in the lagoon, taking in artwork along the resort’s “museum walkway,” teeing off on nearby golf courses or simply soaking up island sunsets, Hilton Waikoloa Village sets the stage for memorable Hawaii experiences—ideal for families, couples and groups seeking both fun and relaxation.
For more information about this property, visit us HERE.
What are we looking for?
Basic Qualifications
- Minimum of 5 years' Hotel General Manager experience with a proven track record leading operations in a property with minimum $50M annual revenue.
- Demonstrated experience managing labor relations and union partnerships.
- Ability to cultivate and maintain strategic ownership partnerships, fostering trust through transparency, collaboration, and measurable results.
- Strong business acumen with a track record of maximizing profitability through strategic revenue optimization, market share growth, and robust financial oversight.
- Proven experience driving top-line performance by optimizing the overall commercial strategy, ensuring the right business and transient mix, and activating initiatives that maximize group revenue and ancillary income streams.
Preferred Qualifications
- Resort operations experience encompassing leisure, activations, and multiple revenue streams.
- Hilton brand experience.
- Local market experience.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The annual salary range for this role is $350K - $375K and is determined based on applicable and specialized experience and location.
Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.
