General Manager - Hilton Transcorp Abuja
The Brand - Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 612 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel”. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.
The Property
Set on picturesque, landscaped gardens, the hotel sits at the heart of Nigeria's Federal Capital Territory and Abuja's commercial district. It’s less than three kilometers from Abuja National Mosque and Millennium Park, within 20 minutes of the city centre. The hotel has 667 rooms, extensive Restaurant & Bar options, an on-site casino, a handicraft market, airline kiosks, a 24-hour fitness center, an outdoor pool, basketball court, tennis court and other leisure facilities. Additionally, the hotel features a convention center with a capacity of 2,500 guests, making it ideal for large conferences and events.
The Role
This exciting General Manager position will be responsible for managing the Hotel Management team, hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.
What will you be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage and lead the hotel operation with a strong focus on F&B and C&E.
- Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
- Lead in all key property issues including capital projects, customer service, and refurbishment.
- Ensure all decisions are made in the best interest of the hotel, Hilton and owner.
- Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
- Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
- Lead in all aspects of business planning.
- Being highly visible in the hotel, meeting with customer and VIPs.
- Comply with and exceed Hilton Brand Service Standards.
- Ensure costs are controlled.
- Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
- Conduct regular briefings and communication meetings with the HOD team, fostering collaboration and alignment.
- Maintain a strong working relationship with the Union through consistent engagement and meetings.
- Hold regular connects and briefings with owner team.
- Respond to audits to ensure continual improvement is achieved.
What are we looking for?
The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Operations, F&B, Commercial, Guest experience and Team Member engagement. Enthusiastic and passionate, you will have current experience as a strategic hotel General Manager ideally with Africa market experience.
A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A highly Established General Manager with a strong F&B background and commercial knowledge.
- Experience working in an international branded hotel of a similar size.
- Exceptional Owner relations experience – excellent track record leading with owners and providing guidance.
- Demonstrated ability to collaborate and build strong networks and relationships with owners, contractors, corporates, the local community, and the press, ensuring high visibility.
- Passionate about networking and maintaining a high profile to foster connections and relationships. Act as the face of Transcorp Hilton Abuja, representing Hilton/owners at public events.
- Deliver innovative commercial opportunities with experience in increasing profitability especially in the MICE business.
- Exceptional people leadership, creating synergies, and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
- Exceptional stakeholder/owner relations experience.
- Labor union experience (two unions in place.)
- Ability to show resilience, judgement and leadership, with strong communication skills.
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
- In-depth knowledge of the hotel sector.
- Degree or diploma in Hotel Management or equivalent.
- English language mandatory.
- Expat package available.
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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