General Manager - Hilton New York Times Square
About the Opportunity
This is an exciting opportunity to lead one of New York City’s most iconic hotels — the Hilton New York Times Square, located in the heart of Manhattan’s vibrant Theater District. Rising 44 stories above the city, this landmark property blends modern sophistication with panoramic skyline views and the world-famous energy of Times Square.
As General Manager, you will oversee all aspects of hotel operations, driving performance, guest satisfaction, and team engagement in a dynamic, high-profile environment. The ideal leader will bring strategic vision, strong financial acumen, and a passion for creating exceptional guest experiences that reflect Hilton’s brand of hospitality excellence.
This role offers the opportunity to inspire a talented team, strengthen partnerships across the community, and elevate one of the city’s most recognized hotels. It’s a chance to make your mark in the center of it all — where world-class service meets the pulse of New York City.
About the Property
Guests will enjoy an unforgettable stay at Hilton New York Times Square, perfectly situated in the heart of Manhattan’s Theater District. Just steps from Broadway, Bryant Park, and Times Square itself, the hotel offers effortless access to the city’s most iconic attractions, shopping, and dining.
Accommodations feature spacious, contemporary rooms with stunning city views, creating a relaxing retreat above the bustling streets below. Guests can dine on-site at multiple options, including a vibrant buffet, a casual marketplace, and a stylish lounge serving cocktails and small plates high above the city.
For those looking to stay active or productive, the hotel offers a 24-hour fitness center, flexible meeting spaces, and convenient digital services, including mobile check-in and in-room streaming entertainment.
Whether guests are visiting for business, Broadway shows, or a city getaway, Hilton Times Square provides a dynamic blend of modern amenities, warm hospitality, and a prime New York City location, delivering an elevated experience in the heart of the Big Apple.
To learn more about this property, click HERE.
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Ensure guest and team member satisfaction
- Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
- Minimum of 3 years as a General Manager at a full-service hotel with 250+ rooms and $30M+ in annual revenue.
- Solid commercial acumen with expertise in financial oversight and revenue optimization.
- Demonstrated success leading large-scale renovation and property improvement projects, ensuring minimal business disruption while enhancing asset value and guest experience.
- Strong ability to build, manage, and maintain strong ownership relationships, with a focus on transparency, collaboration, and results.
- Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams.
Demonstrated experience managing labor relations and union partnerships.
Preferred Qualifications:
- Hilton brand experience.
Local market experience.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The annual salary range for this role is $275K-$295K and is determined based on applicable and specialized experience and location.