General Manager - DoubleTree by Hilton Naha Shuri Castle
Role Overview:
The General Manager is responsible for managing daily hotel operations and providing overall leadership to ensure continued effort to deliver outstanding guest service and financial profitability. This role involves strategic planning, staff leadership, financial management, and maintaining high standards of service and hospitality.
Property Overview:
The DoubleTree by Hilton Naha Shuri Castle is a 333 room property situated just a 15 minute walk away from the UNESCO World Heritage Site, Shuri Castle. Perched on a hillside with 4 F&B outlets, the hotel offers panoramic views of the city and castle.
Key Responsibilities:
1. Champion Business Excellence
Drive hotel’s financial success and guest satisfaction by exceeding key performance indicators
Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
Stay ahead of market trends and seize new business opportunities
2. Lead with Vision:
Inspire a culture of excellence by providing strong leadership to all team members
Monitor and develop team member performance, particularly the executive team and department heads
Foster a workplace where every team member thrives and contributes to the property’s collective goals
3. Elevate Guest Experience:
Manage operations with a keen eye for detail
Monitor guest feedback and implement improvements as necessary to exceed guest expectations
Deliver exceptional service to ensure every guest leaves with a desire to return
4. Financial Stewardship
Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
5. Quality Assurance
Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
Conduct regular inspections to ensure compliance with quality and brand standard requirements
Implement improvement initiatives to enhance overall guest experience and hotel reputation
6. Owner Relations
Build strong rapport with hotel owners through proactive and on-going communication
Serve as a primary liaison between hotel owners and corporate entities
Qualifications:
Proven experience as a General Manager in a large-scale international hotel environment
Strong commercial acumen with a deep understanding of Japan market
Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
Dynamic with a forward-thinking mindset, a passion for innovation and driving continuous improvement in guest experience and operational excellence
This role is not open to sponsorship opportunities – will need to have current Japan work rights
What will it be like to work for Hilton?
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!