Front Office Manager- Hilton Hawaiian Village

• Thorough knowledge of all front office operations, and individual job requirements. Knowledge in OnQ and Horizon preferred.
• Advanced mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to analyze financial information.
• Ability to communicate effectively in English with employees and customers, understand reports and related correspondence and accurately perform essential job functions.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy, patience, tact and diplomacy with the customer and providing positive and proactive solutions.
• Ability to manage a large staff and apply basic supervisory skills to plan, organize, direct, coach, train and discipline employees.
• Ability to exercise judgment, supervise the work performance of others and develop subordinates to enhance advancement in the hotel and corporation.
• Ability to supervise/direct both subordinate and non-subordinate personnel.
• Ability to oversee the operation of the department office in the absence of the Assistant Director.
• Ability to decipher data and analyze information to make effective, sound decisions. 
• Ability to present information in a professional manner in a variety of settings.
• Ability to organize detailed information, and prioritized workload to ensure deadlines are met.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to manage multiple tasks simultaneously.
• Ability to access and accurately input information into a computer system, with a strong working knowledge of MS Office applications (Word, Excel,…)
• Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers, and facsimile machines.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!