Front Office Manager
- 📅
- Oct 03, 2025 Post Date
- 📅
- HOT0BZEZ Requisition #
Are you ambitious, excited to make the best out every guest stay, and able to lead the Front Desk to the highest service quality one can imagine? Are you eager to learn and grow while working in an amazing team? Hilton Rotterdam is looking for you!
What makes working at Hilton different?
Hilton Hotels & Resorts is one of the most well-known names in the hospitality industry. We know that when we invest in our Team Members, our guests and communities we will all benefit. It is why we are committed to providing industry-leading benefits that empower Team Members to be their best selves, in and outside of work, and creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion to create their own journey to careers that are right for them.
What will I be doing?
As a Front Desk Manager, you will oversee the Front Desk Team which is the main connection between the guest, the hotel, and the various hotel departments. A Front Front Manager is responsible for managing the first impressions of our guests and, therefore has to perform the following tasks to the highest standards:
- Oversee the entire Front Desk operation to maintain high standards
- Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Front Desk department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Recruit, manage, train and develop the Front Desk team
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous managed a Front Desk team at a similar operation size
- Be an inspiring leader for the team
- Committed to delivering high levels of customer service
- Good communication skills and people management skills
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- In possession of a work permit for The Netherlands
What are the benefits when working at Hilton Rotterdam?
A fulltime contract (38 hours per week)
Salary in salary scale VIII of the Horeca collective labor agreement
Access to personal growth through our Learning & Development department, the Hilton University, LinkedIn Learning, Harvard Manage Mentor & eCornell
An unforgettable Guest Experience: a free overnight stay in our hotel, including dinner and breakfast, for you and your plus one!
24/7 access to our fitness facilities (also on your days off!)
Part of the mandatory Hospitality and Catering Pension Fund.
But that's not all! Discover the world the Hilton way and enjoy fantastic benefits with Hilton GO! This is your chance to travel, discover new places and experience delicious flavors, all while saving big. And the best part? These benefits are not only for you, but also for your friends & family!
For you: Special Team Member rates in each of our thousands of Hilton Hotels worldwide and 50% discount on food and drinks in the Netherlands
For your friends and family: Friends & Family rates so they can also enjoy our Hilton hospitality
Do you recognize yourself in the description? Apply here and we will be happy to get in touch with you! The recruitment process starts with a phone call from our Human Resources department to get to know you better. Afterwards, this is followed by an interview, then there is a second interview and an assessment. After this process, the Human Resources department will contact you to inform you whether you have been selected for the job!
