Guest Services, Operations, and Front Office
HOT054Q3 Requisition #

The Food & Beverage Secretary carries out all secretarial duties in a professional and courteous manner in assisting the Director of Food & Beverage to develop, maintain or improve communication for incoming and outgoing information, to professionally operate the Food & Beverage Department.

What will I be doing?

A Food & Beverage Secretary provides the Team with administrative support, including filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service, taking reservations, assist in planning of roster and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:

  • Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy.
  • Implement and update systematic filing system for all food & beverage records.
  • Maintain ambassador details on file, including contact details, vacation plan, PH balances.
  • Maintain all details related to joining date of new team members
  • Co-ordinates with colleagues whenever necessary regarding operational problems.
  • Participates in regular meetings and briefings as may be scheduled and takes notes to be documented and filed.
  • Review status of work and follow-up actions required with the Director of Food & Beverage on a daily basis
  • To handle confidential and classified material and ensure to keep the code of confidentiality at all the times and maintain professional office etiquette and discretion.
  • Establish and maintain professional and effective communication channel within the Food & Beverage Department and the other departments.
  • Record office equipment, forms, stationary and other supplies requires for use by Food & Beverage Department
  • Understands and abides by all safety rules, emergency procedures and fire prevention regulations.
  • Maintains all documentation related to Food & Beverage audits
  • Participates in any scheduled training and development program that may improve personal or departmental standards.
  • To provide paper work for any requisition within the hotel such as : Purchasing requisition, Work order for all outlets
  • Handle all correspondence and filing in Food & Beverage office.
  • Maintain and manage the daily appointment on behalf for the Director of Food & Beverage
  • Arrange/take minutes in all Food & Beverage related meetings.
  • Maintain good relationship with the Food & Beverage brigade
  • To communicate with team member through bulletins board and present the hotel activities and information for all teams.
  • Assist in taking in restaurant reservations for all outlets.
What are we looking for?

A Food & Beverage Secretary serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Excellent verbal and written communication skills
  • Excellent administration and IT skills
  • Committed to delivering a high level of customer service, both internally and externally
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous secretarial experience in a fast paced environment
  • Previous experience in hotel reservations department

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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