Food & Beverage Coordinator (m/f/d)

Food & Beverage Coordinator  

 

JOB OVERVIEW     The Food & Beverage Coordinator supports the Food & Beverage Manager and all Food & Beverage Outlets Manage in delivering great guest experience, developing operational efficiency and F&B product, as well as taking ownership and driving F&B Marketing

Reporting to: -        Food & Beverage Manager -        Marketing Manager Works closely with: -        Outlet Managers -        Marketing Team -        Culinary Team -        External vendors

KEY RESPONSIBILITIES

As Food & Beverage Marketing Coordinator, you will:

 

1.         Exceptional Guest Experiences

·         Make sure that food allergies and dietary requirements are treated with absolute seriousness

·         Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

·         Enhance the hotel’s image through online reputation management for F&B, driving positive reviews on key platforms and websites.

·         Manage the booking systems to ensure smooth operations

·         Communicate with Restaurant and Culinary teams regarding any special guest requirements or requests

 

2.       Reporting & Administration

·          Prepare all administration documents required by the Department HOD’s

·          Compile and analyze reports regarding financial performance, guest satisfaction and payroll accuracy

·          Support in Department operations when required

·          Review and control billing accuracy

·          Ensure Department PPE is uploaded and updated within deadlines

·          Join F&B Management in all appropriate meetings including but not limited to F&B CFM, BEO Meeting and Payroll, ensuring accurate notes are taken.

·          Takes ownership of departmental projects and works alongside other departments to develop them

 

3.      Social Media Management & Content Creation

 

·          Support strategic social media management including content planning for F&B pages

·          Conception and creation of posts for various F&B social media channels

·          Daily social media monitoring

·          Monthly social media reporting

·          Support photo shoots and video shoots for F&B related activities

 

4.      F&B Marketing Support

 

·          F&B Marketing Support for 2 F&B venues with various offers

·          Support content updates of F&B third party pages

·          Support F&B related graphic design of marketing materials for internal and external communication, such as menus, offers, brochures.

·          Close cooperation with all F&B outlets as well as with the marketing team

 

To be successful in this position you will have:

 

·         Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.

·         Excellent communication skills to create connections with diverse customers and share information clearly.

·         Great teamwork and a positive attitude

·         Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

·         First experience in social media management

·         Enthusiasm for the bar and gastronomy scene

·         Interest in being involved in many different projects

·         Good time management and efficient work

·         First experience with programs like Adobe InDesign, Illustrator and Photoshop, Canva

·         A sense of responsibility and initiative

 

You will have very good written and spoken German and English skills and be comfortable using MS Office.