Food and Beverage Supervisor
About Hilton Hotels
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Supervisor with DoubleTree by Hilton.
About the role
The Garden Court Brasserie restaurant seats 110 and has been serving locals and guests for many years at the Chateau on the Park – Christchurch, a DoubleTree by Hilton.
We are currently looking for a full time Food & Beverage Supervisor. In your new role you will be responsible for managing the performance of the Hotel Restaurant outlet while on shift, by supporting your team with daily activities, and ensuring brand service standards are met to the highest quality. You will be responsible for leading and developing your team while on shift, to ensure a consistent high level of service.
Previous experience as a Food & Beverage Supervisor is preferable to lead our diverse team. We are looking for a natural leader who demonstrates an interest and passion for hospitality, has a "can do" positive attitude and present themselves well with an ability to motivate and direct the team.
Excellent communication skills are necessary to assist you in building the team and liaising with other hotel departments.
Duties/responsibilities
- Supervise and support daily Restaurant operations
- Important to note, these will be predominately night shifts
- Supervise the team, ensuring that brand standards are met and guest expectations are exceeded
- Resolve conflicts and issues where necessary
- Train and develop team members
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Skills/experience
- Experience in a Food and Beverage Supervisory role
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Experience with a POS system
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organized and calm personality
- Flexibility to work variable hours, including Saturdays and Sundays
It would be advantageous for you to demonstrate the following capabilities:
- Multi-lingual
- Previous experience in a hotel environment
Culture and benefits
As a DoubleTree by Hilton team member you can expect to receive;
- A competitive industry wage
- Team member only discount global Hilton Worldwide room rates
- Membership with 'Hilton Rewards' Australasian benefits program
- Discounts of up to 50% on products and services in participating Hilton outlets
- Access to Hilton Worldwide University training, offering more than 2500 learning programs
- Career development planning and opportunities
- Free carparking
- Duty meals provided
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!