Food and Beverage Manager
Food & Beverage Manager
The Food & Beverage Manager oversees all Food and Beverage operations, ensuring exceptional service delivery and adherence to Hilton brand standards. This role plays a key part in shaping the guest experience strategy and leads the F&B team to provide a seamless, welcoming, and memorable dining environment for all guests and members.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What will I be doing?
As the Food and Beverage Manager, you will manage all F&B outlets, including two specialist bars, a 170-seat restaurant, in-room dining, minibar services, and the conference/events department to ensure outstanding guest and member experiences. You will be responsible for managing, training, and developing your team, while ensuring all activities operate within budgeted guidelines. Specifically, you will be expected to:
- Manage daily operations across all Food and Beverage outlets
- Maintain exceptional customer service standards at all times
- Ensure full compliance with brand standards
- Recruit, lead, train, and develop the Food and Beverage team
- Handle guest queries promptly and efficiently
- Manage Food, Liquor, and Payroll costs within budget alongside our Executive chef
- Set departmental targets, objectives, work schedules, budgets, and policies
- Collaborate with the Food and Beverage team to develop menus
- Take accountability for monthly stock takes and inventory control
- Motivate and incentivise team members to maximize sales and revenue
- Conduct annual and mid-year performance appraisals for managers under your supervision
- Monitor guest satisfaction and drive continuous improvement initiatives
- Organise regular communication meetings and ensure minutes are recorded
- Promote environmentally responsible practices
- Support other departments as needed and maintain positive working relationships
- Comply with hotel security protocols, fire regulations, and all health and safety legislation
What are we looking for?
As a Food and Beverage Manager, you will consistently represent our commitment to exceptional guest experiences while working collaboratively with your team. To excel in this role, you should demonstrate the following attitudes, behaviours, skills and values:
- Proven management experience in Food and Beverage.
- Experience in leading, motivating, and developing a high-performing team.
- Ability to delegate tasks effectively and manage team performance.
- Ability to meet financial targets and manage budgets effectively.
- Strong adherence to Food and Beverage brand standards.
- Capacity to work well under pressure and adapt to changing situations.
- Excellent grooming and professional presentation.
- Commitment to developing both team members and yourself.
- Flexibility to handle diverse work situations.
- Ability to work independently or as part of a team.
Preferred qualifications and attributes include:
- Degree or diploma in a relevant field.
- A genuine passion for delivering exceptional guest service.
Benefits
- Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON
- Hilton Annual Bonus Plan – Manger
- Carpark
- Monthly dry-cleaning allowance
Mobile phone
- Opportunities for career progression within our team
- Excellent work environment and culture
- Access to Hilton University training, offering more than 2500 learning programs
- Career development planning and opportunities
- 25-40% off Food and Beverages (subject to individual outlets)
- Annual Leave: 4 weeks in additional to public holiday allocation
- Ongoing professional development training opportunities
- Discounted Bupa health cover
- Year-round recognition