Food and Beverage Administrator

Now is an exciting moment to join the team at the Hilton London Metropole. The hotel has just been through a transformational refurbishment, updating all of its Food & Drink Venues, Bedrooms, Public Areas and Meeting Spaces, also winning Europe's Leading Conference & Event's Hotel for 2023!

Following the completion of the refurbishment, the hotel boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 36+ meeting rooms, including three ballrooms with capacity for over 1,350 guests, as well as an exclusive event space with unparalleled breath-taking skyline views across London. 

Fancy taking a closer look at our brand new hotel? Check out our socials: 

Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en  

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/ 

A WORLD OF REWARDS

·         Annual Salary of £30,000 - £32,500

·         Smart uniform provided and laundered

·         Free, healthy and high quality meals when on duty

·         Grow your Career!

·         Personal Development programmes designed to support you at every step of your career

·         A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

·         Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·         Team Member Referral Program

·         Discounted dental and health cover

·         High street discounts: with Perks at Work

·         Discounted car park

·         Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

·         Modern and inclusive Team Member’s areas

A Food and Beverage Administrator will maximise efficiency in the areas of Conference & Events Operations (C&E OPS) & F&D Venues supporting the service team’s in all areas to pull off highly successful Events & streamlined Venue service

What will I be doing?

The Food and Beverage Administrator will interact frequently with all team members, supervisors & Managers within the F&D Division.

Specifically, the Administrator will perform the following tasks to the highest standards:

·        * Build strong relationships with colleagues to fully understand their needs – be a point of contact to all TMs from the C&E/F&D departments, as well as TMs from other departments and queries about C&E Operations spaces, F&D Venues, agenda, deliveries & other.

·        * Supporting interdepartmental relations and problem solving

·         * Utilising Hilton Systems to ensure operational efficiency across the division

·         * Work together with F&D Manager & C&E OPS Director in noticing issues, struggles and think of ways to better support the TMs individually and as a team.

·         * Implement any necessary projects to help understand and control TM effectiveness.

·         *Participate in hotel promotional activities.

·         * Ensures the strictest confidentiality is maintained in dealings with all work-related matters.

·         * Attend & prepare meeting minutes as & when required, participate as note-taker when requested.

·         * Ensures that an efficient & accurate filing system, both manually & electronically is maintained at all times.

·         * Mails, forwards & Scan documents.

·         * Maintains office organisation & maintenance

·         *Managing projects & conducting

·         * Work closely with colleagues in a supportive & flexible manner

·         * Closing out Banquet Event Billing & Invoice processing.

·         * Updating Office Boards & Communication.

·         * Departmental H&S record keeping

·         * Perform weekly stocktakes and manage purchasing

·         * All above tasks are a guideline and are not limited to specifications above. Additional Admin tasks will come as needed.

What are we looking for?

A Food and Beverage Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         * Good organisational and adaptability skills

·         * Problem solving mind-set

·         * Proactivity and ability to work independently, managing daily routines and working alone

·         * Positive attitude and good communication skills

·         * Training skills

·         * Attention to detail

·         * Confident telephone manner

·         * High level of IT skills

·         * Excellent grooming standards

·         * Demonstrated previous experience working in a hotel environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·         * Knowledge of the hotel property management systems

·         * Demonstrated previous experience working in an operational position within a hotel, or in an administrative role.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company