Executive Steward - Hilton Anaheim
The Hilton Anaheim is searching for their next Executive Steward to join the team! If you have a passion for customer service and want to learn and grow in the hospitality industry, this is the perfect opportunity!
The 1,574 room Hilton Anaheim is in the heart of California's famous Orange County, next to the Anaheim Convention Center and steps from the Disneyland Resort. Be part of a team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use.
The ideal candidate will possess the following:
A minimum of 4 years supervisory or managerial experience within hospitality
Previous experience managing a team under a collective bargaining agreement
Strong organizational and communication skills; both written and verbal
Computer and Microsoft Office literacy
Knowledge of time keeping, record keeping, scheduling large teams, inventory, and training/coaching
Previous experience implementing and writing SOPs and task check lists
High volume management experience within a hotel or resort with at least 500 guest rooms
Ability to work a varied schedule including nights, weekends and holidays
Schedule: varies
Pay Range: $78,000 - $84,000 per year
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Hospitality Company To Work For in the World.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family (when you avg. 80+ hours a month)
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you will accrue up to 9 days/72 hours in your first year
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary meals in the cafeteria while on shift
Commuter Benefit - Unlimited city and county public transit for only $18/mo.
Employee discounted onsite parking for only $50/mo.
An Executive Steward is responsible for managing and directing stewarding operations to ensure designated food and beverage outlets have necessary supplies and equipment in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As an Executive Steward, you would be responsible for managing and directing stewarding operations to ensure designated food and beverage outlets have necessary supplies and equipment in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all stewarding operations to include, but not limited to, inventory management, maintenance of sanitation and cleanliness standards, systems management, budget and forecasting, health inspections, safety initiatives, report generation, department management, meeting participation and facilitation, implementation of policies and procedures, cost controls and overall profitability
Lead staff in daily coordination and distribution of big four items: china, glassware, linen and silver
Oversee equipment storage and distribution according to established standards
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure compliance with health, safety, sanitation and alcohol awareness standards and prepare for health inspections
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
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