Executive, Brand Performance Support EMEA

What are we looking for?

Applicants will come from a hotel operations background ideally with experience in a customer-facing role such as front of house or food & beverage. This is an ideal opportunity to take your hotel level experience into a corporate role in which you are advising and supporting a significant number of hotels within the EMEA region across a broad range of issues, in particular relating to the "guest experience". 

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

•    Communication skills to relate and adjust to internal and external customer’s audience.
•    Multi-task day-to-day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensure transparent communication with all stakeholders. 
•    Demonstrate superior customer service skills
•    Understanding the importance of different stakeholders, paired with decision-making skills to determine the best resolution within company guidelines and in the best interest of involved parties.
•    Commercial and/or operational understanding and experience 
•    Analytical skills to evaluate business information and translate data into knowledge and action
•    Brand positioning, services and quality measures
•    Ability and willingness to learn new tools and systems