This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines a historical building with modern luxuries! This stunning hotel, in the heart of Melbourne’s CBD, features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and 5 meeting & event spaces.
About the role
As the Events Coordinator, you will be responsible for creating accurate and comprehensive event orders that support the successful delivery of all events. You will play a key role in delivering exceptional experiences, handled with care and attention to detail, ensuring our guests, key account holders, and clients enjoy a memorable and seamless experience. Specifically, you will:
- Create and distribute highly detailed and accurate event orders
- Be the first point of contact for the client to work on all details for their meetings, events and weddings
- Conduct site inspections of the hotel with clients
- Deal with clients in a warm, friendly but efficient way, always displaying professionalism and thereby ensuring conversion and repeat business.
- Update and maintain accurate account profiles in the database systems e.g. Delphi.FDC
- Create and develop successful customer partnerships ensuring client retention
- Liaise with key internal departments and our AV supplier to ensure events are carried out effectively and to a high standard
- When possible, be there when your client/s check-in so that the continuity of service is always there and that you are around to answer any queries
- Invoice the clients pre-and post event
- Maintain accurate accounts and invoice records efficiently
- Have a good working knowledge of cultural differences, so that we always know how best to respond to requests and can anticipate needs
- Develop and maintain a broad range of product knowledge about the hotel
What are we looking for?
- Previous experience working in hospitality for at least 1 year
- Excellent verbal and written communication skills
- Excellent organisational and administration skills with attention to detail
- Proficient in meeting room set-ups, audio visual and other support services
- Well-presented and work well under pressure
- It would be advantageous if you had previous experience in a similar hotel role or have worked with Delphi.FDC in the past.
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- Salaried position
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing