Duty Manager - Waldorf Astoria Ras Al Khaimah

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to effectively deal with team members and guests who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

• Excellent interpersonal skills to provide overall guest satisfaction.

• Competence in using relevant technology and software. 

•  Ability to multitask and prioritize tasks efficiently.

•  Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.

• Ability to effectively deal with internal customers and external guests, which requires tact patience and diplomacy

• Ability to lead, delegate, follow up and supervise staff

• Knowledge of handling hotel emergencies

• Complete knowledge of hotel operations

• Ability to assume an expert/champions role in an assigned field (e.g. Hilton Honors, Upselling, OnQ etc)

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!