Director, Talent & Leadership Development, Americas

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Develop content, oversee delivery and measure the impact of signature talent development programs in the region
• Scale and help deliver core leadership development programs with Hotel Operations Regional HRDs and hotel trainers based on need areas identified through the talent reviews
• Review program performance and use data to identify “gaps” and improve future delivery
• Sustain and implement global and regional leadership development programs to support workforce planning and talent pipeline needs
• Coordinate program nominations and selection using workforce planning/succession tools/dashboards to surface important capability gaps
• Manage direct reports, budgets, schedules, and vendor partners for content creation, plus other resources
• Use the forecasting and workforce planning dashboards to project future talent requirements and inform and work with partners to ensure we have ready now talent
• Ensure compliance with logistics considerations (e.g., U.S. visa requirements for program attendance; language proficiency and preference of learners).
• Support the execution and measurement impact of For-All learning programs in the region.

How you will collaborate with others:

• You will serve as liaison between the Global Head of L&D and Americas HR Operations SVP/VPs sharing best practices from other regions and across the business and serving as their business partner for all talent and leadership development initiatives.
• Partner with Regional HR Operations leaders, Regional HRDs, and hotel trainers to coordinate in-language delivery (Spanish/Portuguese) and scale deployment plans across US/CAN and CALA.
• Provide regular status updates and strategic presentations to inform, align, and engage stakeholders across both sub-regions, including report-outs of program performance and succession insights.
• Support Regional HR Operations and Hotel Operations in assessing hotel leadership development gaps and recommend/curate resources for improvement.
• Centrally manage workshop or training requests from the field (Regional HR, AVPs, Americas Hotel EC/4Ds) for opening hotels and other leadership programs and discuss, prioritize and align on resources and next steps.

What projects you will take ownership of:

• Lead the design, delivery, and impact measurement of signature talent programs across North America and CALA (Shine 1 and 2, MDP, Elevator, and GMA).
• Curate or create bespoke learning solutions with Regional Operations (e.g., Hotel Manager Development Roadmap, tailored to regional needs and constraints (e.g., U.S. visa restrictions for in-country programs; in-language delivery in Spanish/Portuguese; separate CALA Shine 1 and Americas Shine 2 formats where appropriate).
• Coordinate with Regional HR Directors, Hotel HRDs and hotel trainers to scale and deliver core brand programs (Customer Promise, Branded Service skills, Job Skills, For All Leadership—Lead 1.1) and align delivery plans with Regional HR Operations and Hotel Operations leaders across US/CAN and CALA.
• Measure program performance and use data to address gaps, share real-time insights, and provide participant report cards that inform talent reviews and ongoing development.
• In partnership with People Analytics and HR Tech, develop an Americas workforce planning dashboard (US/CAN & CALA views) to forecast labor needs and strengthen the talent pipeline.
• Administer the end-to-end GM/Hotel Manager talent review and succession planning process (GM/4Ds; Hotel EC/4D as needed), synthesizing feedback from AVPs/SVPs and Regional HRDs and produce semi-annual materials and dashboard readouts.
• Standardize talent data for Regional Operations and collaborate across regions to define a globally shareable core data set that promotes global careers (e.g., GMs Ready Now, business model experience, mobility, languages, authorizations).
• Share L&D Return on investment and talent metrics (HRRT quarterly; bi-annual regional infographic; bi-annual succession insights with SVPs/AVPs).
• Create annual objectives aligned to HR Ops and L&D priorities for North America and CALA.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Eight (8) or more years of professional experience.
• Five (5) years in a leadership role in hospitality or similar industry.
• Two (2) years of experience leading a team.
• Two (2) years of experience in talent, leadership development, workforce planning or talent acquisition.
• Travel up to 40%

It would be useful if you have:

• Three (3) years hotel operations experience
• Two (2) years of Corporate Director level or above
• Experience in the principles of adult learning and leadership development.
• Experience in large global matrixed business with emerging markets.
• Experience with Cornerstone, Oracle HCM Cloud Talent Module

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.