Director of Sales, Hilton Singapore Orchard
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
The Director of Sales develops sales strategies and ensures timely activations to support achievement of sales targets in managed segments of corporate and government accounts including groups to contribute to the overall commercial success of the hotel. You will work closely with the Commercial Director and Revenue Management Consolidated Centre team to ensure accurate selling and pricing strategies, maximise yield and ensure compliance to company’s brand and commercial services requirements. You will support teamwork between Room Sales, Groups Meetings & Events, Reservations and Operations team to ensure alignment as one team to achieve overall business objectives.
What will you be doing?
As the Director of Sales, you will be responsible for performing the following tasks to the highest standards:
- Lead the Sales team in achievement of hotel’s key performance indicators that include but not limited to hotel's revenue contribution, profitability, guest satisfaction, team members’ satisfaction and loyalty contribution.
- Set individual sales targets for team and monitor for progress.
- Lead team towards achievement of business objectives.
- Organise familiarization trips, site inspections, hotel presentations and participate in tradeshows and showcases (local and overseas).
- Review and analyse business pace and market trends.
- Monthly production review and support appropriate sales activations plans.
- Monthly forecasting and results updates for commercial/ business focussed meetings.
- Lead and participate in sales and marketing activities including sales calls, sales trips, new accounts and groups business acquisitions and conversions.
- Support and participate in all client engagement plans.
- Review, recommend and implement local sales efforts to support business needs.
- Review and approve credit facility applications.
- Review accounts business production and implement appropriate plans to enhance share of wallet.
- Support Reservations and Groups Meetings & Events teams in achievement of overall commercial goals.
- Support in budget preparation and competition review.
- Support in budget preparation and presentations.
- Adhere to hotel’s safety policies, emergency rules and procedures.
- Manage stakeholder relationships including third party vendors in distribution, marketing and RFP resources.
- Be well connected with internal and external stakeholders including but not limited to owning company, Hilton corporate office, worldwide sales offices, revenue management consolidated centre, conventions and visitors bureaus, airlines, trade partners, leisure travel wholesalers, online travel agencies and travel management companies to review and update market trends and explore new business opportunities.
What are we looking for?
A Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Passionate about delivering exceptional guest experience and commercial success.
- Energetic, vibrant and inspiring to the team.
- Resilient and adaptable to changes in business environment.
- Always positive, confident and supportive to the team.
- Takes ownership and accountable for success of team and hotel.
- Warm, sincere and inclusive in interpersonal interactions.
- Strong leadership skills with excellent communication skills.
- Ability to lead a large team.
- Strong knowledge of local market and trends.
- Provide coaching and guidance to team to achieve/ exceed targets.
- An excellent team player who works well with different internal and external stakeholders.
- Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
- Be focussed on leading team to excellence.
- Be calm and ability to thrive and manage stress.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!