Director of Revenue Performance - The Diplomat Beach Resort

The stunning, newly renovated Diplomat Beach Resort & Spa Hollywood is seeking an organized Director of Revenue Performance to join the Revenue Team. 

The Diplomat Beach Resort & Spa Hollywood, a Curio Collection by Hilton, boasts 1,000 rooms and 200,000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood, Florida, this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure, there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one-of-a-kind, infinity-edge pool featuring a porthole with two waterfalls overflowing into a 240-foot lagoon pool. Play golf just a mile away on an 18-hole championship course featuring 6,800 yards on a par 72 for a challenging game or play a set on one of ten tennis courts located there. The resort’s luxurious full-service spa showcases scenic ocean views. Adjacent to the spa is a two-story, 24-hour fitness center. 

This Revenue Management position reports to the Director of Revenue Management.  This role is principally responsible for predicting consumer demand, optimizing hotel inventory, and challenging all hotel revenue performance through strategic planning. The position critically analyzes pricing decisions and their effects on occupancy, RevPAR and rooms profit goals in the short, mid, and long-term booking windows while influencing the hotel’s strategic direction. This position is a key member of the commercial leadership team driving performance for all revenue streams, distribution channels and marketing activations. This leader cultivates a positive relationship based on trust and confidence with hotel leadership, owners, and asset management.

What will I be doing?

 The primary responsibility is to strategically drive hotel revenue performance by communicating and influencing inside the hotel and above property. As the Director of Revenue Performance, you should have strong analytical skills and experience resolving day-to-day tactical challenges while constantly thinking about strategic hotel opportunity. This position creates, challenges, and coordinates commercial strategies for all revenue streams within the hotel including but not limited to; critical analysis on property wide decisions affecting pricing, occupancy, revenue goals and revenue strategy planning. In this role you will conduct ongoing assessments of competitive sets and revenue management practices to understand demand and develop strategies. The position demands a very proactive relationship and regular communication with all hotel commercial leaders, Hilton regional team, company peers and ownership.

 This position is also responsible for the following:

• Create hotel activation plans to overcome pace/position deficiencies with the goal of exceeding forecasts and beating the competition (market share). Constant consideration and search for best demonstrated practices in the interest for maximum commercial impact.

• Effective evaluation of market demand by utilizing available data including proprietary and third-party data tools including but not limited to STR, TravelClick, GRO, PEAK, Topline, etc. 

• Develop, monitor and adjust sales and pricing strategies.

• Ensure hotel rooms, banquets and catering forecasts reflect best possible outcomes by leveraging the latest macro and local trends.

• Manage and maintain group and transient inventory controls including, but not limited to, room and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout and upselling strategies in partnership with Front Office.

• Actively engaged in channel distribution and management through collaboration with marketing.

• Communication of hotel’s commercial strategy for short and mid-term success to key stakeholders.

• Build positive partnerships with commercial peers as well as other teams to ensure clarity in and connectivity to enterprise efforts.

• Participate in Daily Business Review and provide intelligence on future bookings as it relates to Sales Strategy.

• Provide leadership and mentorship to both challenge and grow a commercial culture inside the hotel to accentuate individual strengths of each department.

• Recruit, interview; and monitor and develop team member performance to include: providing supervision professional development, conducting coaching and evaluations and delivering recognition and reward

• Manage the department and participate in and facilitate meetings