Director of Revenue Management - Hilton Americas-Houston
An exceptional opportunity has opened at Hilton Americas–Houston following the internal promotion of our Director of Revenue Management—reinforcing Hilton’s commitment to developing and advancing top talent from within.
Hilton Americas–Houston is a 1,200+ room, full-service convention hotel directly connected to the George R. Brown Convention Center in the heart of downtown Houston. The hotel features over 90,000 square feet of meeting and event space, multiple food and beverage outlets, and plays a central role in supporting citywide conventions, large-scale group business, and high-profile events year-round.
This Revenue Management position reports to the Commercial Director. This role is principally responsible for predicting consumer demand, optimizing hotel inventory, and challenging all hotel revenue performance through strategic planning. The position critically analyzes pricing decisions and their effects on occupancy, RevPAR and rooms profit goals in the short, mid, and long-term booking windows while influencing the hotel’s strategic direction. This position is a key member of the commercial leadership team driving performance for all revenue streams, distribution channels and marketing activations. This leader cultivates a positive relationship based on trust and confidence with hotel leadership, owners, and asset management.
What will I be doing?
The primary responsibility is to strategically drive hotel revenue performance by communicating and influencing inside the hotel and above property. As the Director of Revenue, you should have strong analytical skills and experience resolving day-to-day tactical challenges while constantly thinking about strategic hotel opportunity. This position creates, challenges, and coordinates commercial strategies for all revenue streams within the hotel including but not limited to; critical analysis on property wide decisions affecting pricing, occupancy, revenue goals and revenue strategy planning. In this role you will conduct ongoing assessments of competitive sets and revenue management practices to understand demand and develop strategies. The position demands a very proactive relationship and regular communication with all hotel commercial leaders, Hilton regional team, company peers and ownership.
This position is also responsible for the following:
Create hotel activation plans to overcome pace/position deficiencies with the goal of exceeding forecasts and beating the competition (market share). Constant consideration and search for best demonstrated practices in the interest for maximum commercial impact.
Effective evaluation of market demand by utilizing available data including proprietary and third-party data tools including but not limited to STR, TravelClick, GRO, PEAK, Topline, etc.
Develop, monitor and adjust sales and pricing strategies.
Ensure hotel rooms, banquets and catering forecasts reflect best possible outcomes by leveraging the latest macro and local trends.
Manage and maintain group and transient inventory controls including, but not limited to, room and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout and upselling strategies in partnership with Front Office.
Actively engaged in channel distribution and management through collaboration with marketing.
Communication of hotel’s commercial strategy for short and mid-term success to key stakeholders.
Build positive partnerships with commercial peers as well as other teams to ensure clarity in and connectivity to enterprise efforts.
Participate in Daily Business Review and provide intelligence on future bookings as it relates to Sales Strategy.
Provide leadership and mentorship to both challenge and grow a commercial culture inside the hotel to accentuate individual strengths of each department.
Recruit, interview; and monitor and develop team member performance to include: providing supervision, professional development, conducting coaching and evaluations and delivering recognition and reward.
Manage the department and participate in and facilitate meetings.
Direct Reports: Revenue Manager
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Minimum Education: Bachelor's Degree required or commensurate work experience in lieu thereof.
Minimum Years of Experience: Three (3) or more years in revenue management or commensurate work experience in lieu thereof.
Minimum Years of Experience: Three (3) years cross-functional experience in hotel management, or related industry, essential.
Management Experience (type): Managerial
Minimum Years of Management Experience: 1+
Proficiency with standard Microsoft Office tools
Strong analytical skills
Strong written and verbal communication skills with experience at presenting in front of large groups
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Education: BA/BS/Bachelor’s Degree
Minimum Years of Experience: 5+
Minimum Years of Management Experience: 3+
Deep understanding of travel industry reservation and hotel property management systems
Strong experience in hospitality forecasting, pricing, and inventory control
Hilton Worldwide software programs preferred
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- Career growth and development
- Recognition and rewards programs
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