Director of Quality Excellence (Conrad Singapore Marina Bay)
Qualifications & Skills
Required
• Bachelor’s degree in Hospitality, Business Analytics, or related field.
• 8+ years of progressive experience in luxury hotel operations, including guest-facing and leadership roles.
• Certified Lean Six Sigma Black Belt or equivalent.
• Advanced proficiency in Microsoft Power BI, Copilot Studio, and data visualization tools.
• Strong communication, facilitation, and cross-functional leadership skills.
Preferred
• Master’s degree in Operations, Data Science, or Business Management.
• ISO 9001 Lead Auditor, EFQM Assessor, or similar quality accreditation.
• Experience in multi-property, pre-opening, or regional roles.
• Recognized thought leadership in AI, Lean, or hospitality quality management.
Leadership Attributes
• Executive Presence & Influence: Inspires confidence across all levels, from owners to frontline staff.
• Analytical & Insightful: Translates complex data into clear, actionable strategies.
• Innovative & Curious: Constantly explores new tools and methods to enhance guest experience.
• Collaborative & Approachable: Builds trust and alignment across diverse teams.
• Results-Oriented: Sets clear goals, tracks progress, and celebrates success.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!