Director of Operations in charge of Food & Drinks
What will I be doing?
The Director of Operations i/c Food & Drinks is responsible for overseeing overall business operations while directly managing all Food & Drinks functions. This role ensures operational efficiency, exceptional guest experiences, profitability, and compliance across departments, with a strong focus on food and drinks service excellence. The position combines strategic leadership with hands-on management, driving operational performance, service standards, and continuous improvement.
Position Summary:
Operations Management
· Oversee day-to-day operations across all departments to ensure smooth, efficient, and consistent service delivery
· Develop and implement operational policies, procedures, and performance standards
· Monitor and optimize operational costs, budgets, and resource utilization
· Ensure compliance with health, safety, hygiene, and regulatory standards
· Analyze KPIs, operational reports, and financial data to improve performance
· Coordinate with senior management to align operations with business goals
Food & Drinks Management
· Manage all food and beverage operations including restaurants, bars, kitchens, and events
· Develop menus in collaboration with chefs and bar managers, ensuring quality, creativity, and profitability
· Oversee inventory management, procurement, cost control, and supplier relationships
· Maintain high standards of food quality, presentation, and service
· Implement strategies to increase revenue through promotions, upselling, and special events
· Ensure compliance with food safety, hygiene, and licensing regulations
Leadership & Team Management
· Recruit, train, supervise, and evaluate operational and F&D employee
· Foster a culture of excellence, accountability, and teamwork
· Schedule staffing efficiently to meet operational demands
· Conduct performance reviews and implement training and development programs Customer Experience
· Ensure exceptional guest satisfaction across all touchpoints
· Handle escalated customer issues and resolve complaints professionally
· Monitor service quality and implement improvements based on feedback
Financial & Strategic Planning
· Prepare and manage operational and F&D budgets
· Monitor revenue, margins, and cost control initiatives
· Support business growth initiatives, expansions, and new concept launches
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
- 10 + years of experience in operations management, with strong F&D leadership experience
- Proven experience managing multi-department operations
- Strong understanding of food and beverage cost control, inventory, and compliance
- Previous Luxury property experience of +3 years
- Previous Resort Operations of +2 years would be appreciated
- Previous experience in Island properties would be benefit
- French proficiency would be an advantage
Skills & Competencies
- Strong leadership and people management skills
- Excellent operational and financial acumen
- In-depth knowledge of food and beverage operations
- Strategic thinking with hands-on execution ability
- Excellent communication and problem-solving skills
Ability to work under pressure and manage multiple
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!