Director of Housekeeping - Conrad Washington D.C.
Are you an empowering leader? Do you enjoy creating experiences with impact? If you have a passion to deliver purposeful service we invite you to take your career to the next level by joining the team at the boldly designed and stunning Conrad hotel located in the heart of downtown DC. We have a unique opportunity open for a Director of Housekeeping to lead the team.
Named Hilton's Luxury Hotel of the Year for 2022, the Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets, including a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram
As Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
- Lead, direct and administer all Housekeeping operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
Qualifications & Experience
Minimum 2–3 years of luxury hotel experience (required)
Union environment experience (required)
Hilton brand experience (preferred)
OnQ system experience (preferred)
HotSOS and/or Amadeus experience (preferred)
Leadership & Competencies
Minimum 5 years of leadership experience as a Director of Housekeeping
Strong leadership and people management skills
Hands-on, supportive leader with a team-first mindset
Excellent communication skills
Strong organizational skills with the ability to maintain a flexible schedule
Demonstrated financial acumen
Bilingual capabilities (preferred)
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Salary Range: $100,000- $110,000 based on applicable experience
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