Director Lifestyle F&B Brands Experience, Performance & Strategy
***This role is based at our corporate office in New York City, NY***
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! Your role will help shape Lifestyle Brands' service philosophy, tools and resources, and enable General Managers and Food and Beverage Team Members to deliver exceptional branded experiences. This role will report to the Senior Director Lifestyle Brands Experience, Performance & Strategy and is critical to implementing F&B initiatives that align with Hilton’s brand personality, support new property openings, and improve guest satisfaction globally.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Implement comprehensive global F&B strategies that align with Hilton’s Lifestyle F&B brand values and business objectives.
- Conduct market analysis to identify emerging trends, consumer preferences, and competitive landscapes to inform strategic decisions.
- Lead initiatives to inspire creativity in F&B offerings, ensuring Hilton remains at the forefront of the hospitality industry.
- Oversee performance tracking and analytics, providing updates and context to leadership teams.
- Be a deputy to the Category Head, attending important meetings and supporting strategic openings.
- Ensure effective governance, promoting seamless communication between leadership, teams, and important partners.
How you will collaborate with others:
- Collaborate with F&B team to provide daily support on strategy and initiatives, provide insights, project plans, and governance.
- Work with internal partners including brand management, operations and development to ensure cohesive execution of F&B strategies.
- Collaborate with the marketing and design teams to ensure F&B offerings are communicated and integrated into the guest experience.
- Work with partners in EMEA and APAC to lead team member education and service execution across our regional teams.
What deliverables you will take ownership of:
- Lead the development and optimization of service experience solutions and training programs for Lifestyle hotels, using customer insights to enhance guest experiences and hotel performance.
- Define the Lifestyle brand service strategy, main service philosophy, values, terminologies, and rituals. Design GM and F&B leadership training for new openings and ongoing hotel support to create a lifestyle experience on property.
- Establish guidelines for F&B operations that uphold brand integrity and reflect approved Lifestyle concepts to provide the best experience across all properties.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Ten (10) years in food and beverage operations
- Five (5) years in a multi-unit, multi-concept managerial role
- Two (2) years of experience developing strategic roadmaps using data insights
- Two (2) years of experience creating and managing project plans for large organizations
- Experience leading teams and collaborative projects
- Ability to travel 60% of the time, both domestically and internationally
- Able to work in the New York City office as required
It would be useful if you have:
- Bachelor’s or Master’s degree
- Five (5) years of corporate experience
- Advanced proficiency with Excel (can perform complex functions), PowerPoint, Word, and MS Teams applications
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $110,000-$175,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.