Director, HSM Customer Engagement (Luxury & Lifestyle)

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Partake in planning and execution of the communication strategy
• Direct methodologies by which the objectives for the business will be accomplished
• Utilize appropriate technology platforms (Salesforce) to develop and maintain customer database, pertinent sales information and produce regular sales reports
• Implement and maintain systems to collect market data producing sales leads
• Ensure business plan and goals are being followed and achieved, providing feedback or revising the plan
• Monitor and manage return on invested capital, time resources and budget

How you will collaborate with others:

• Collaborate with customer engagement and account management to ensure upcoming contract signings can be implemented and customer needs will be met
• Help manage data collection for competitive analysis and prepare to share the information promptly

What you will take ownership of: 

• Manage customer relationships, engaging them in value-added activities
• Ability to understand, present and explain complex purchasing programs to customers in sales presentations
• Represent the department at multiple conferences and trade shows, collect new leads and establish potential new customer relationships

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of work experience in Sales and/or Supply Chain Operations
• Four (4) years experience presenting to customers
• Travel up to 40%

It would be useful if you have:

• BA/BS Bachelor's Degree or Masters Degree
• Experience establishing communication and engagement with prospects
• Supply chain sales experience
• Salesforce.com experience
• Knowledge of hospitality supply chain management

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $120,000-$165,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE