Director, Global Creative Operations and Account Management

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

• Ability to encourage and mentor teams and set clear team priorities
• Experience working in a large, global, and matrixed environment
• Experience working within a corporate structure and a solid understanding of company performance metrics
• Expert knowledge of creative account management and project management principles
• Ability to develop processes to sustain and improve agency partnership, resourcing, performance, and team retention
• Able to navigate and set strategy within an undefined, often ambiguous environment
• Can communicate strategically, directly, and diplomatically in a high paced environment; ability to build strong relationships and gain trust quickly
• Proven track record of successful budgeting, forecasting, and planning
• Excellent interpersonal and coaching skills
• An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supporting, empowering, and positive demeanor, coupled with an appreciation of business realities and achieving deadlines.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Ten (10) years of relevant client and/or agency experience in an operational, account management, and project management function
• Three (3) years managing teams with multiple direct reports in a cross-functional environment
• Demonstrated leadership, planning, management, organizational, and supervisory skills
• A deep understanding of the creative production process and expert-level project management skills
• Travel 25% of the time

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree
• Experience in building and leading account and operational teams across global regions (Americas, EMEA, APAC)
• Experience in hospitality or consumer brands

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.