Director, Global Amex Partnerships & Enterprise Marketing
***This role is based at our corporate office in McLean, VA***
This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Global Amex Partnerships & Enterprise Marketing, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the US Co-brand Product team reporting to the VP, Global Amex Partnerships & Enterprise Marketing, you will work on projects including increasing Hilton’s customer growth through strategically designed partnerships and campaigns and builds awareness for our industry award-winning Hilton Honors loyalty program. You will focus on growing customer acquisition and driving customer spend engagement and retention through Hilton direct channels such as the Hilton Honors mobile app, Hilton.com website, Email, Direct Mail, HGV, and Hilton reservation agents.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Lead and elevate our Hilton partnership offers, aligning with the American Express Enterprise team to execute.
- Responsible for all enterprise marketing offers & campaigns, including managing investment and budget.
- Primary contact for Hilton customer servicing and call center key initiatives.
- Manage all Hilton and American Express US Co-brand card agreements, ensuring contract adherence and SLAs are being met.
- Drive advocacy for co-brand strategic objectives and garner support across the Hilton enterprise, including working closely with leadership across Technology, Finance, Hotel Operations, and Brand.
How you will collaborate with others:
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Partner with cross-functional leaders internally as well as within American Express to collaboratively plan for, drive, and deliver the short, medium, and long-term success of the relationship for both organizations.
What projects you will take ownership of:
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Oversee, foster, and grow the American Express Enterprise Partnership, including managing the strategy for Corp Card, Gift Card, and US Co-brand tri-party offers.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Ten (10) years of professional experience
- Four (4) years of experience in strategic planning/development
- Experience managing/leading large, enterprise-level partnerships
- Experience working in the financial or consumer packaged goods industries
- Experience leading and supporting the development of talent
- Proven expertise working in a global, matrixed organization
- Mclean, VA-based position (3 days in office on average)
- Travel up to 20%
It would be useful if you have:
- Master of Business Administration (MBA)
- Ten (10) years of hospitality, financial services, travel, or similar industry experience
- Co-branded credit card/card experience
- Understanding of the credit card landscape, inclusive of regulatory environment and industry norms, value prop development, card acquisition, card member servicing, early tenure card member engagement, card member retention, and card member value
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.