Director, Engineering Operations, Greater China & Mongolia
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Manages plans & directs an engineering strategy for hotels in GCM region to ensure EBITBA targets are met, and Owners Return are achieved. Ensures key engineering performance targets are implemented in an effective way. Analyses technical data to provide hotels and regional Ops teams with efficient and cost-effective solutions to maximize profitability. Interacts with support functions (AD&C, Brand, Legal and Finance) to ensure the projects in the region comply with all Hilton goals, objectives, and criteria.
Interacts with support functions (AD&C, Brand, Legal and Finance) to ensure the projects in the region comply with all Hilton goals, objectives, and criteria.
Areas of responsibility will cover (but not be limited to):
• Utilities management (strategy and implementation)
• Monitoring and managing Light Stay
• Real estate & asset management
• Facilities and property strategy
• Environmental compliance
• Protection of asset and brand through FLS systems & equipment
• Hilton CAPEX and managed capital co-ordination
• Engineering support & coverage as required.
• Annual engineering Audit for Luxury and Full-Service brand hotels
• Share best facility management practice with all managed properties and benchmark their performance.
Position Summary:
Planning Activities 25%
• Establishes strategies and directions for the hotel engineering teams, directing efforts to ensure the effectiveness and efficiency of the
organization.
• Evaluate & identifies business opportunities to increase efficiency & reduce costs.
• Determines & implements appropriate objectives for engineering teams.
• Establishes procedures & processes in relation to the engineering goals for the region.
• Reviews performance KPI’s & conduct support visits to increase overall effectiveness of hotels.
• Schedules and plans asset replacement with the relevant stakeholders.
Organizing Activities 25%
• Works with the regional AD&C, Brand & Ops leadership teams to ensure the overall strategic direction of the GCM Operational Engineering department
team is consistent with and supported by these areas.
• Works with key stakeholders to ensure engineering objectives are accomplished.
• Identifies resources, oversees activities, and confers to ensure objectives for Engineering department are accomplished.
• Establishes the flow of authority and communication between owners, hotels, and other positions within the organization.
Directing Activities 35%
• Directs assignment of tasks ensuring optimum allocation of resources
• Oversees and evaluates business processes to maximize efficiency and effectiveness.
• Manages cross-functional links.
• Implements business metrics to ensure effectiveness of Operational Engineering department.
• Implements technical inspections and reports as required.
Controlling Activities 15%
• Oversees and evaluates engineering data to ensure correct reporting.
• Translates organizational goals & objectives into performance standards for hotels.
• Assesses actual performance against standards to determine whether on target to reach its goals and takes corrective actions as necessary.
• Works with regional corporate senior team to support business objectives.
• Establishes and enforces policies and procedures that will improve the overall operation and effectiveness of the Company.
• Works with relevant departments to review and approve hotel engineering budget / targets.
• Reviews and makes appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results.
• Conducts on site visits/audits if and when needed.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
Direct Reports: Hotel Chief Engineers. Director of Engineering
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job,
• A keen focus on energy management and supply contracts.
• Ability to provide a simple explanation of engineering matters to non-technical colleagues whilst being able to discuss and direct complex issues
with industry experts.
• A detailed understanding of both mechanical and electrical engineering systems.
• Be able to converse at a high level, be a good communicator/ motivator.
• Ability to direct collaboration among cross-functional teams including external resources.
• Ability to analyze departmental financial data to make strategic & tactical decisions.
• Leads by example, resolve conflicts, introduce change & ensure collaboration.
• Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.
• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and
develop problem solving skills in others.
• Ability to provide development and mentoring to others.
• Ability to work independently.
• Can prioritize their work and be flexible to change their activities to reflect the key business need at that moment in time.
• Good time management with excellent organizational and planning skills
• Capable of working on own initiative and providing attention to detail.
• A team player, resilient and positive.
Required
• Fluency in English and Mandarin
• Extensive experience within GCM
• College degree in an engineering discipline
• Extensive BMS system knowledge
• Ability to travel as required.
• 5 years' experience in a similar industry/ role Preferred
• Advanced degree
• Five years of hospitality industry experience preferred, with a mix of experience from other engineering management roles.
• In-depth knowledge of maintenance contracts
• Working knowledge of energy management systems including supply and demand fundamentals
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
