Director, Commercial Performance All Inclusive and Resorts
***This role is based at one of our corporate offices in Miami, FL or McLean, VA***
Exceptional Hospitality Starts with You
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As Director, Commercial Performance reporting to Global Head and VP All Inclusive and Resorts, you will support the launch of All Inclusive and Resort brands through these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth.
What you'll do during a typical day:
- Curate compelling presentations and effectively communicate the brand performance narrative to senior leadership.
- Prepare materials for Global Head and VP All Inclusive and Resorts on panels, conferences and other public speaking events.
- Influence strategy and related commercial activity across different partners.
- Leverage multiple data sources to conduct performance analysis of past and future trends to identify risks, opportunities and performance drivers across the global portfolio All Inclusive and Resorts.
- Own a holistic commercial performance view across the All Inclusive and Resorts portfolio, identifying gaps and opportunities.
- Maintain a portfolio-level commercial scorecard and flag underperformance trends (e.g., channel mix, conversion, pricing discipline, demand shifts) with recommended actions and expected impact.
How you'll collaborate with others:
- Develop commercial plan and conduct regular calls with partners to review progress, validate plan effectiveness and drive accountability.
- With your deep understanding of brand and All Inclusive and Resort category commercial performance, provide input and consultation for projects, business cases and strategy proposals.
- Support business case development, strategy briefs, and executive updates
- Contribute to Quarterly Business Review with Senior Commercial Services leadership through written category performance narrative.
- Unearth new tools to be used to improve commercial efficiency and enhance business processes.
- Establish and run a lightweight commercial operating cadence (e.g., monthly performance reviews / workstream checkpoints) with global category leaders and commercial function partners.
- Support cross-functional workstreams by maintaining an action log (owners, milestones, dependencies, risks) and escalating blockers to keep initiatives moving.
Projects you'll take ownership of:
- Collaborate with the Global Head and VP All Inclusive and Resorts in defining capabilities and in creation and execution of processes for All Inclusive and Resorts brands to ensure efficient and profitable outcomes, improve performance and support growth.
- Facilitate regular meetings with respective function leads, curating content and communicating performance and commercial actions to achieve targets.
- Build a “single source of truth” for portfolio initiatives that links insights → priorities → workstreams → owners → timelines → outcomes.
- Define and implement governance (basic RACI, milestones, issue/risk tracking) for category commercial initiatives to improve speed, accountability, and measurable impact.
What It Takes to Make the Stay
You have these minimum qualifications:
- Ten (10) years of professional experience
- Five (5) years working in commercial functions
- Experience conducting analysis alongside supporting storytelling with strong acumen in MicroStrategy or other business intelligence platform
- Experience in All Inclusive and Resorts category within the industry
It would be useful if you have:
- Bilingual
- Bachelor's Degree
- Five (5) years of Director level or people leadership experience
- Exposure to multiple commercial functions and/or understanding of commercial operating model
- Experience developing and launching new brands/product and/or emerging technologies
Cross-brand or product line experience
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.